Workbench Reception

Never miss a job again.

Joe is your automated receptionist. She answers every customer text and call, 24/7, captures the lead, and pings you the second something's urgent — so you can stay on the tools.

LiveSMS + Voice SetupSame day CoverageAustralia-wide
Live demo line
Try Joe yourself.

Joe is currently answering for Sunshine Plumbing & Gas, a fictional plumber on the Sunshine Coast. Try her like a real customer would.

+61 485 067 607

No registration. Real Joe. Real responses.

01 / See Joe in action

Pick a scenario. See Joe handle it.

Each scenario tests a different part of the product. Tap to send the message — Joe replies in seconds.

A · ROUTINE QUOTE

Asking for a price on a standard job

"Hi, how much to unblock a kitchen drain in Buderim?"

Joe handles a routine enquiry, gives a real price range, and asks the right qualifying questions.

→ Send this text
B · URGENT EMERGENCY

A burst pipe at 9pm on a Saturday

"Burst pipe in my laundry, water everywhere!"

Joe identifies urgency, takes details, and triggers an instant alert to the tradie's phone.

→ Send this text
C · OUT OF SCOPE

Asking about something the tradie doesn't do

"Do you do commercial fitouts?"

Joe stays in scope. No inventing services. No overselling. She'll check with the tradie if she's unsure.

→ Send this text
D · VOICE → SMS HANDOFF

Calling and having Joe text you for details

Call the number and say: "I need to replace my hot water system."

Joe greets you, qualifies the job, then SMSes you afterwards to capture details accurately — no mangled suburb names.

→ Make the call
02 / Example conversation

What it looks like, end to end.

A real (sanitised) exchange between Joe and a customer. Saturday night, hot water gone cold. Joe acknowledges, qualifies, books, all without you touching the phone.

TimeSat, 9:42pm CustomerRoutine after-hours job Joe's taskConfirm scope, set expectation, handoff Tradie's roleRinging customer back next morning
03 / What's included

Everything you need to never miss a job.

01

Dedicated AU mobile number

SMS and voice on a real Australian number. Use it on cards, vehicles, your Google Business listing.

02

24/7 customer answering

Every text answered in seconds. Every call picked up. After-hours, on the tools, in the middle of a job.

03

Quote-or-book qualification

Joe pushes every conversation toward a quoted price or a booked on-site visit. Not just lead capture — lead progression.

04

Instant urgent alerts

Gas leaks, flooding, no power — Joe spots them and pings your phone the second she does. Voice calls try to transfer live.

05

Voice-to-SMS handoff

Phone speech recognition gets suburb names wrong. Joe acknowledges on the call, then SMSes the customer for accurate details.

06

One-tap MUTE

Want to take over a customer yourself? Text MUTE and the customer's number. Joe steps back for 24 hours.

07

Full conversation log

Every text and call logged in your own Google Sheet. Read it any time, share with your team, keep forever.

08

Hands-on setup

We onboard you ourselves. Same-day fixes when something needs adjusting. Direct line to the team that built it.

04 / Pricing

Honest pricing. No lock-in.

Our standard rate is well under half the mid-market average. We're also looking for a small handful of founding tradies who'd help shape the product — at half price, locked in forever.

Standard

$100 / month
+ $249 once-off setup
  • Month-to-month — no lock-in contract
  • Annual option: $1,000/yr (save 2 months)
  • 500 customer messages/month included
  • Full feature access from day one
  • Same-day setup

Prices in AUD. GST not yet applicable.

05 / Who it's for

Built for solo tradies and small crews.

Plumbers Electricians HVAC & air con Locksmiths Roofers Glaziers Pest control Tilers Concreters Pool techs Mobile mechanics Handymen Cleaners Solar installers Fencers Painters Landscapers Carpenters

If your business lives or dies by the phone, Joe pays for herself in a single missed callout.

06 / FAQ

The honest answers.

Will my customers know it's automated?
Possibly, yes. Joe is natural and conversational, but she doesn't pretend to be human — and most customers don't care, especially when their text gets answered at 9pm on a Saturday. The alternative is no answer at all.
What if she gets an answer wrong?
Joe sticks to what's in your profile — your services, prices, hours, what you don't do. She won't invent things. If a customer asks something Joe doesn't know, she says she'll check with you and takes their details. Every conversation is logged in your Google Sheet, so you can see exactly what was said.
What about urgent jobs?
Joe is trained to spot urgency — gas leaks, flooding, no power, electrical danger, sewer overflows, anything that can't wait. The moment she flags it, you get an SMS with the customer's number, what they said, and what she told them. On phone calls, Joe also tries to transfer the customer to you live, and only falls back to SMS if you don't pick up.
Do I need a new phone number?
Yes — your service includes a dedicated AU mobile number, set up by us. Use it on your business cards, website, vehicle signage, Google Business listing. If you want to keep your existing number front-of-house, you can forward calls to it. Happy to walk through the options on the setup call.
What happens if I cancel?
Month-to-month, no lock-in. Cancel any time. Your conversation log stays in your Google Sheet — you keep every customer interaction. We deactivate the number and Joe within 24 hours.
Where is this available?
Australia-wide. Workbench is based on the Sunshine Coast and supports tradies in every state and territory. Works for any AU mobile or landline.
07 / About

Workbench is a service hub for trades businesses.

Based on the Sunshine Coast, supporting tradies across every state in Australia.

We build practical, automated tools for the everyday problems trades businesses face — starting with the one that bleeds the most money: missed customer calls and texts.

Workbench Reception is our first product. Joe, our automated receptionist, answers your customer texts and calls 24/7, captures every lead, and pings you the moment something needs your attention. More tools are coming.

We're a small team. When you message us, you're talking to the people who built it — not a call centre, not an offshore support queue. If something breaks, we fix it the same day.

No upsells. No lock-in. Just the work.

Ready to stop missing jobs?

+61 485 067 607